Getting Started at Hanover CBT

We provide evidence-based mental health care for children, teens and adults, including individual therapy, health psychology, psychoeducational and neuropsychological testing, and outpatient psychiatric services. 

Our work is grounded in Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), mindfulness-based approaches, and other scientifically supported treatments. Care is tailored to concerns such as anxiety, OCD, depression, and related challenges. 

Yes. We provide services for individuals across the lifespan, including children, teens, young adults, adults, and older adults. Treatment is tailored to meet each person’s needs and goals. 

You can read more about our clinicians and their specialties on the Team page. 

Cognitive Behavioral Therapy (CBT) refers to a group of evidence-based treatments designed to reduce distress and improve functioning. 

While CBT is sometimes described as focusing on changing thoughts, modern approaches take a broader view—helping you understand patterns of thinking, behavior, and emotional responses. At Hanover CBT, we use evidence-based and process-based therapies tailored to each individual. 

To learn more about how we approach treatment, visit the Our Approach page. 

Your first appointment is an opportunity for us to understand what brings you in and what you’d like support with.  

Your clinician will ask questions about your symptoms, concerns, goals, and experiences, and may complete a brief evaluation. Afterward, they will develop an initial understanding of your needs, make recommendations for next steps, and together you will determine whether our services are a good fit for you. 

If you’re unsure about scheduling an intake appointment, you can start by emailing scheduling@hanovercbt.com to request a brief 15-minute complimentary consultation. 

The length of treatment varies depending on your needs and goals. After your initial appointment, your clinician will work with you to develop a plan and revisit it as needed over time. 

Yes. We offer secure virtual sessions for most services, allowing you to meet with your clinician from home while maintaining flexibility in scheduling. 

The best way to get started as a new client is by submitting a form here on this page. You can also: 

• Email: scheduling@hanovercbt.com

• Call: 603-755-6535  

After you contact us, our Intake Coordinator will contact you by phone or email to gather some additional information and help match you with a clinician who is a good fit. 

The Intake Coordinator will help you schedule your first appointment, which for therapy and psychiatry is an intake session. You’ll receive intake paperwork that includes questions about your background and current concerns. We ask that this be completed at least 24 hours in advance so your clinician can use your time together more fully. 

The paperwork can be completed at your own pace and may take up to 30 minutes, in total. 

After your therapy or psychiatry intake, you and the provider can decide whether you’d like to continue. There’s no pressure to schedule additional sessions, and if it doesn’t feel like the right fit, we’re happy to help you connect with another provider. Finding the right fit is an important part of the process. 

For assessments, the Intake Coordinator will schedule a complimentary 30-minute Zoom session with one of our providers. Please see the assessment FAQs for additional details.

Our Hanover office is located at: 
45 Lyme Rd, Suite 300, Hanover, NH 

When you arrive, you can park in the lot outside the building, enter through the main entrance, and take the elevator or stairs to the third floor. Suite 300 will be clearly marked. 

If you need assistance, you can call 603-255-7001. We recommend arriving a few minutes early, especially for your first visit. 

For therapy and psychiatry, we ask for at least 48 hours’ notice if you need to cancel an appointment so that we can offer that time to another client.  

Cancellations with less than 48 hours’ notice are charged at the standard rate, except in the case of emergencies (such as illness requiring medical care). Monday appointments must be canceled by Thursday at the scheduled time. 

Appointment times are reserved specifically for you, and consistent attendance helps support the effectiveness of therapy. 

For Assessment services, for reserved time blocks of more than one hour, we require four (4) business days' notice so that your extended appointment time (e.g., assessments) can be offered to another client. If you do not provide sufficient cancellation notice for an extended appointment (one hour or more), you will be charged for the reserved direct contact time, which is a portion of the total reserved time. 

If you need to cancel an appointment that is one-hour or shorter, we require 48-hour notice so that your appointment time can be offered to another client. Your evaluator will try to find another time to reschedule your appointment. Except in the case of emergency, cancellations without proper notice are charged at the standard rate. 

Please note that insurance companies do not provide reimbursement for cancelled sessions. 

Session fees vary depending on the clinician, type of service, and length of the appointment. If you have questions, you can reach out through our Contact page, and our team will be happy to review current rates with you. 

We accept all major credit cards, HSA/FSA cards, personal checks, and cash. Credit card payments are processed within one (1) business day of the date of service. Check payments are expected within seven (7) business days of service. There is a $40 fee for all returned checks. If check payments are not received within seven (7) days, the backup credit card on file will be processed for the outstanding balance. 

Hanover CBT is an out-of-network provider and does not bill insurance directly. However, many clients receive partial or full reimbursement depending on their plan. Medicare and Medicaid are not eligible for reimbursement. 

Many insurance plans offer reimbursement for out-of-network mental health services. Because coverage varies, we recommend contacting your insurance provider to understand your benefits. We provide a PDF with questions you can ask your health insurance provider to obtain the correct information regarding your coverage. 

You will pay for sessions at the time of service. Each month, you’ll receive a Superbill summarizing your visits, which you can submit to your insurance provider for reimbursement. 

Yes. Our billing specialist can help you understand your benefits, provide Superbills, and answer questions along the way. 

Contact: 
billing@hanovercbt.com 
603-515-9974 

You can contact your insurance provider using our “Questions for Health Insurance” guide, which is provided with your intake paperwork, once you decide to move forward with scheduling services. This resource helps you understand coverage, reimbursement rates, and how to submit claims. 

Yes. We accept Dartmouth student health insurance and will bill it directly on your behalf. Any remaining balance not covered by insurance is your responsibility. 

If you are a Dartmouth student and have the Dartmouth student health insurance, please indicate this on our website intake form so we can help guide you through the process. 

Hanover CBT is an approved out-of-network provider for Dartmouth Health plans. Services are reimbursed according to your in-network benefits. Please let us know if you are a Dartmouth Health Employee, as our billing specialist will provide you with details for logging into your AmerBin portal to easily submit claims. You can email our billing specialist (billing@hanovercbt.com) directly with questions or to obtain this information, as needed. 

As of 2026, Dartmouth offers the Mental Health Exception Benefit to employees enrolled in the OAP, CCF, and HDHP with HRA plans. This benefit provides coverage for 12 lifetime visits, reimbursed at 80%. For employees enrolled in the HDHP with HSA plan, the annual in-network deductible must be met each calendar year before the lifetime Mental Health Exception Benefit coverage can be utilized.