Getting Started at Hanover CBT

For New Clients and Families

Thank you for your interest in Hanover CBT.

Whether you’re exploring care for the first time or returning to it, we aim to make getting started feel straightforward and comfortable.

Getting started is simple.

No referral, diagnosis, or pre-set goals are required. You’re welcome to begin wherever you are, and our team will guide you through each step with care and clarity.

If you are a new client

To get started with therapy, an assessment, or psychiatric care, please complete the form below. The information you provide will help our team understand what you are looking for and determine the appropriate next steps.

You can also find answers to common questions about services, scheduling, fees, insurance, and what to expect in the FAQs below.

  • If you are a provider or professional referring a client to Hanover CBT, please visit our Refer a Client page to learn more about the referral process and complete the referral form.

  • For general inquiries that are not related to starting care with us or referring a client, please visit our Contact page.

    If you’d like to better understand what we offer before reaching out, you can explore our Therapy Services, Assessment Services and Psychiatry Services pages or learn more about our clinicians on the Our Team page.

Fees & Rates

Therapy

Our standard rate for 45 minutes of professional time ranges from $175 to $250. Initial intake appointments are 60 minutes and are billed at 20% above the standard rate; insurance plans typically reimburse intakes at a correspondingly higher rate. Fees for all other professional services are prorated based on the standard 45-minute rate.

Psychiatry

Typical 30-minute follow-up medication management appointments are $200.

Assessment

Assessment fees vary depending on the type and scope of evaluation. You will receive an individualized quote during your assessment consultation based on what is needed for your evaluation.

Frequently Asked Questions 

Services & Care 

  • We provide evidence-based mental health care for children, teens and adults, including individual therapy, health psychology, psychoeducational and neuropsychological testing, and outpatient psychiatric services. 

    Our work is grounded in Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), mindfulness-based approaches, and other scientifically supported treatments. Care is tailored to concerns such as anxiety, OCD, depression, and related challenges. 

  • Yes. We provide services for individuals across the lifespan, including children, teens, young adults, adults, and older adults. Treatment is tailored to meet each person’s needs and goals. 

    You can read more about our clinicians and their specialties on the Team page. 

  • Cognitive Behavioral Therapy (CBT) refers to a group of evidence-based treatments designed to reduce distress and improve functioning. 

    While CBT is sometimes described as focusing on changing thoughts, modern approaches take a broader view—helping you understand patterns of thinking, behavior, and emotional responses. At Hanover CBT, we use evidence-based and process-based therapies tailored to each individual. 

    To learn more about how we approach treatment, visit the Our Approach page. 

  • Your first appointment is an opportunity for us to understand what brings you in and what you’d like support with.  

    Your clinician will ask questions about your symptoms, concerns, goals, and experiences, and may complete a brief evaluation. Afterward, they will develop an initial understanding of your needs, make recommendations for next steps, and together you will determine whether our services are a good fit for you. 

    If you’re unsure about scheduling an intake appointment, you can start by emailing scheduling@hanovercbt.com to request a brief 15-minute complimentary consultation. 

  • The length of treatment varies depending on your needs and goals. After your initial appointment, your clinician will work with you to develop a plan and revisit it as needed over time. 

  • Yes. We offer secure virtual sessions for most services, allowing you to meet with your clinician from home while maintaining flexibility in scheduling. 

Scheduling & Logistics 

  • The best way to get started as a new client is by submitting a form here on this page. You can also: 

    • Call: 603-755-6535  

  • After you contact us, our Intake Coordinator will contact you by phone or email to gather some additional information and help match you with a clinician who is a good fit. 

    The Intake Coordinator will help you schedule your first appointment, which for therapy and psychiatry is an intake session. You’ll receive intake paperwork that includes questions about your background and current concerns. We ask that this be completed at least 24 hours in advance so your clinician can use your time together more fully. 

    The paperwork can be completed at your own pace and may take up to 30 minutes, in total. 

    After your therapy or psychiatry intake, you and the provider can decide whether you’d like to continue. There’s no pressure to schedule additional sessions, and if it doesn’t feel like the right fit, we’re happy to help you connect with another provider. Finding the right fit is an important part of the process. 

    For assessments, the Intake Coordinator will schedule a complimentary 30-minute Zoom session with one of our providers. Please see the assessment FAQs for additional details.

  • Our Hanover office is located at: 
    45 Lyme Rd, Suite 300, Hanover, NH 

    When you arrive, you can park in the lot outside the building, enter through the main entrance, and take the elevator or stairs to the third floor. Suite 300 will be clearly marked. 

    If you need assistance, you can call 603-255-7001. We recommend arriving a few minutes early, especially for your first visit. 

  • For therapy and psychiatry appointments:

    We ask for at least two business days' notice if you need to cancel or reschedule an appointment so that we can offer that time to another client. For example, Monday appointments must be canceled by the preceding Thursday at the scheduled appointment time.

    Cancellations without sufficient notice are charged at the standard appointment rate, except in the case of emergencies, such as illness requiring medical care.

    Appointment times are reserved specifically for you, and consistent attendance helps support the effectiveness of therapy.

    For assessment appointments:

    For reserved appointment blocks lasting more than one hour, we require four business days' notice so that the extended appointment time can be offered to another client.

    If you do not provide sufficient notice for an extended appointment, you will be charged for the reserved direct contact time, which is a portion of the total reserved time.

    For assessment appointments lasting one hour or less, we require at least two business days' notice so that your appointment time can be offered to another client. Your evaluator will try to find another time to reschedule your appointment. Except in the case of an emergency, cancellations without sufficient notice are charged at the standard rate.

    Please note that insurance companies do not provide reimbursement for canceled sessions.

Fees & Payment 

  • Fees vary depending on the service, clinician, and amount of professional time required. 

    Therapy:

    For therapy, our standard 45-minute professional-time rate ranges from $175–$250. Initial intake appointments are 60 minutes and are billed at 20% higher than the standard rate.

    Correspondingly, insurance companies typically reimburse initial intake appointments at a higher rate. Fees for shorter or longer services are prorated based on the standard 45-minute rate.

    Psychiatry:

    Typical 30-minute follow-up medication management appointments are $200.

    Assessments:

    Assessment fees depend on the type and scope of evaluation. You will receive an individualized quote during your assessment consultation based on what is needed for your evaluation.

  • We accept all major credit cards, HSA/FSA cards, personal checks, and cash. Credit card payments are processed within one (1) business day of the date of service. Check payments are expected within seven (7) business days of service. There is a $40 fee for all returned checks. If check payments are not received within seven (7) days, the backup credit card on file will be processed for the outstanding balance. 

Insurance & Reimbursement 

  • Hanover CBT is an out-of-network provider and does not bill insurance directly. However, many clients receive partial or full reimbursement depending on their plan. Medicare and Medicaid are not eligible for reimbursement. 

  • Many insurance plans offer reimbursement for out-of-network mental health services. Because coverage varies, we recommend contacting your insurance provider to understand your benefits. We provide a PDF with questions you can ask your health insurance provider to obtain the correct information regarding your coverage. 

  • You will pay for sessions at the time of service. Each month, you’ll receive a Superbill summarizing your visits, which you can submit to your insurance provider for reimbursement. 

  • Yes. Our billing specialist can help you understand your benefits, provide Superbills, and answer questions along the way. 

    Contact: 
    billing@hanovercbt.com 
    603-515-9974 

  • You can contact your insurance provider using our “Questions for Health Insurance” guide, which is provided with your intake paperwork, once you decide to move forward with scheduling services. This resource helps you understand coverage, reimbursement rates, and how to submit claims. 

Dartmouth-Specific Information 

  • Yes. We accept Dartmouth student health insurance and will bill it directly on your behalf. Any remaining balance not covered by insurance is your responsibility. 

    If you are a Dartmouth student and have the Dartmouth student health insurance, please indicate this on our website intake form so we can help guide you through the process. 

  • Hanover CBT is an approved out-of-network provider for Dartmouth Health plans. Services are reimbursed according to your in-network benefits. Please let us know if you are a Dartmouth Health Employee, as our billing specialist will provide you with details for logging into your AmerBin portal to easily submit claims. You can email our billing specialist (billing@hanovercbt.com) directly with questions or to obtain this information, as needed. 

  • As of 2026, Dartmouth offers the Mental Health Exception Benefit to employees enrolled in the OAP, CCF, and HDHP with HRA plans. This benefit provides coverage for 12 lifetime visits, reimbursed at 80%. For employees enrolled in the HDHP with HSA plan, the annual in-network deductible must be met each calendar year before the lifetime Mental Health Exception Benefit coverage can be utilized.